Frequently Asked Questions
Expert guidance on finding your perfect fit and managing your orders.
How do I determine my correct bra size?
We recommend using our comprehensive online Fit Guide or visiting one of our boutiques for a professional fitting. Since French sizing can differ from international standards, please refer to our conversion chart to ensure the most comfortable support.
What is your return policy for delicate lingerie?
We accept returns within 30 days of purchase, provided the items are in their original condition, unworn, unwashed, and with all tags and hygiene seals intact. For hygiene reasons, certain items like adhesive bras cannot be returned once opened.
How should I care for my Simone Perele garments?
To preserve the delicate lace and embroidery, we recommend hand washing your lingerie in cold water using a gentle silk/wool detergent. Avoid tumble drying and always lay your garments flat to dry in the shade.
Do you offer international shipping?
Yes, we ship to a wide range of countries globally. Shipping costs and delivery timelines vary depending on the destination. Please select your region on our website to see specific shipping rates and estimated arrival times.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. Once an order has been dispatched, we cannot make changes or cancellations. If you need to modify your order, please contact our customer service team immediately.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay. We also offer 'Buy Now, Pay Later' services in select regions.